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CAPABILITIES
Why work with us?
We pledge to work on an effective & exclusive model for you
Whether you're considering outsourcing your services for the first time or you've been doing it for years, our breadth of services and expertise means that we can increase efficiencies, deliver on budgets, and improve on performance & your growth.
Check out our top ten reasons why you should outsource your services to us.
Our Business Sales Process :
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Meeting - Introduction & Scope
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Understanding /Acclimatising - Needs
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Opportunity Proposal & Solutions, Budgets
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Undertaking - Delivery Schedules
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Periodic Results & Evidence
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Communications
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Feedback
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Response
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Followup
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Meetings & Records
Value Addition
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Manpower Definition & Qualification
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Uniforms, P PE and Hygiene Standards, HSE (Safety)
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Training & Skill Development Rewards & Recognition (RnR)
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Self-Supervision All Team Policy
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Checklists, Process & Systems & Compliance 100% Statutory
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Self-Delivery Team, Trained Staff
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Supervision Integrity, Team Work, Customer Focused
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Management & Control Team
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QAT TEAM & Department
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0n Call Away (24x7)
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O&H Exclusive Service Promise Agreement
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Accomplishments & Transparency Responsibility & Accountability Feedbacks
How Do We Work
Our Sales Process
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Introduction Meeting
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Site Survey Due Diligence
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Proposal
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Contract
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Mobilization Plan
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Service Delivery
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Management & Control
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MIS And Transactions
Our Operations Process
Ops Delivery Plan, Onsite & Offsite Team Design, Critical Input Components, SOW, CRM, OMS, Escalation Matrix, Management Control Team, Daily/Weekly/Monthly - Reports, MIS QAT, Audit. Scheduled Meetings (Operations, Users, Buyers Stakeholders, Owners). Value benefits records.
Our Insight
The keystone of our service is our IFM Model, Self-Delivery Model, Reach Bandwidth, Compliant, and Value-Based Service Delivery.
Our Value Additions- Outsource is Output, Sustainability.
Strategic Outsourcing
Strategic outsourcing combines an innovative approach to investment, property, and integrated facilities management to create something genuinely unique propositions. Everything we do is geared to meeting the outsourcing needs of our clients and we work in close partnership with them to provide everything from strategic consultancy to service delivery.
Our Delivery Promise
We essentially deliver our services with 10 combinations - Focus, COST EFFECTIVENESS, save energy, innovation, risk management, quality UPSCALE, employee MOTIVATIONS, compliance, technology, flexibility, better management, and GROWTH.
MIS
"O&Hworld" A web-based business intelligence and account management portal leverages the concepts of ‘Big Data' and aggregates information from our core FM services and systems in one consistent, easy-to-use portal. This allows our clients to monitor, manage and act strategically as well as providing top-level analysis via a series of dashboards, O&Hworld allows you to drill down to – by unit, by site, by service, by region information.
MIS is a system allowing central monitoring, management, and trend analysis of utility costs, property costs, space usage, maintenance, work attendance and resolution, QHSE, finance, and much more. Presenting insightful analysis across the FM spectrum gives our clients and service teams the ability to pinpoint problem areas, learn from successful new ideas and act to create meaningful change, bringing value to our clients and our own operations proactively to mitigate bottlenecks and potential issues before they arise. (Note we need to create this web portal/software -IT support, MIS)
International (Global) Best Practices-
Equipped with an international knowledge base and a multiple service delivery exposures national & hyperlocal, we can customize services and expertise to your specific needs - meaning - We go where our clients need us to go! We endlessly keep looking at the most effective ways of delivery and keep up with engagements with our critical input components - Materials, Types of equipment tools and PPE's and its value propositions, innovative, advanced technology products, and guidelines. Safety, quality, and training are paramount and directional.
Intelligent business solutions.
From meeting our buyer's understanding of the requirements, challenges, acclimatization of business, facility, and users to bending our delivery plan in conjunctions of results, solutions, and value additions is our SOP and mandate guidelines to undertake contracts and thus be a value-based supplier.